The Answers You Need

FAQ

How long will my chocolates last?

Hopefully not long! If you do want to keep them a little longer or give them as a gift our truffles are best enjoyed within 12 weeks. This is because they are made fresh to order and we don't use any preservatives! However, as with any freshly made products they are best eaten straight away. 

chocolate is best at room temperature (not the fridge!) but please keep them away from humid or warm environments. We don't recommend you freeze your truffles as this will affect thequality of the chocolate.

Chocolate bars and confectionary will keep for up to 6 months.

Which payment methods do you accept?

Online payments can be made using Paypal or with most Credit or Debit cards via Stripe.

When will my item(s) be sent?

All products are handmade to order. Please allow up to 10 working days for your order to be posted. If you need your order for a certain date, let us know and we will do our best to accommodate but we can't guarantee orders will arrive on a certain date.

How will my item(s) be sent?

All items are sent First Class via Royal Mail. This service takes 1-2 working days from dispatch. You will receive a shipping confirmation email when your order has been posted. 

How will my item(s) be packaged?

All products come beautifully packaged and ready to gift. If you would like to add a message to your order just let us know in the comments box.

Do you offer refunds?

As each item is custom and individually handmade, we do not offer refunds. It is your responsibility once you have placed your order to accept collection of the item(s) and if they are unable to deliver it, we are not liable.  We will refund items that are lost in the post provided the 3 weeks timeframe has elasped.